Customer Service Associates
Role:- Customer Service Associates
No. of position:- 6
Industry Type:- Tour and Travel
Functional Area:- Travel agents query handling and travel operational works
Experience:- 2– 5 years experience is mandatory in operations and travel agents B2B query handling * preferably from Destination Management Companies/Tour and Travel Industries
Qualification: B.Com, MBA in Tour and Travel management
Employment Type: Full Time, Permanent
Salary Offered – 2lkh – 5lkh
Job Location: Rohini, New Delhi
Job Description/Role:
- Experience in Operations within the Travel Industry
- Good knowledge of Dubai, Thailand ,Maldives and European destination
- Previous experience to handle and support on ground services remotely
- Confident in creating quotations and itineraries for the Dubai, European & Thailand etc.products
- Full hands on Making and confirming hotel accommodation and transportation for Groups & FIT
- Attend and be accountable for b2b agent’s queries and communication follow ups.
- Experience in Agent Query Handling
- Should be presentable and should be good in English Communication
- Ability to speak to suppliers and attend phone calls.
Skills Required:
- High school diploma.
- Offline query handling with ground service experience is a must.
- DMC experienced is required.
- Travel agents query handling experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in basic computer skills with Microsoft Office and excel
- Should be flexible with working hours.
Contact Details:
Interested candidates can pitch their resume at :- [email protected]
HR Spoc :– Mr. Gurdeep Singh Basra
Phone No. :- +91 95990 84028