Customer Service Associates (Bedsvalue)

Role:-  Customer Service Associates Bedvalue

No. of position:-  4

Industry Type:-  Tour and Travel 

Functional Area:-  Handling all agents queries of Bedsvalue (leading B2B Portal for Travel Agents)

Experience:-  2 – 5 years relevant experience is mandatory in OTA System & B2B travel agent hotel booking related query handling * preferably from Destination Management Companies/Tour and Travel Industries

Qualification: Graduate/MBA

Employment Type: Full Time, Permanent

Salary Offered2lkh – 5lkh

Job Location: Rohini, New Delhi    

 

     Job Description/Role:

 

  • Respond to travel agent queries and complaints
  • related to Assist travel agents with their queries on the phone or via email
  • Support travel agents in booking and reservations based on customers’ selection.
  • Responsible for handling agents enquiries, the aim being: converting enquiries into sales, ensuring proper service support to agents
  • Coordinate with supplier / Hotels for customers’ requirements
  • Assist agents in planning and selling transportation and accommodations for their customers
  • Ensure every client is served in an efficient manner
  • Assist sales team by providing required reports, applying margin etc
  • Coordinate with system support executive for system related works

   

     Skills Required:

 

  • Good listener and problem solving
  • Service orientation skills
  • Speech clarity with excellent written
  • Time management skills with proper coordination’s and social perceptiveness,
  • Knowledge of booking engines or B2B online hotel booking portals
  • Proficient in basic computer knowledge with MS Office & Excel
  • Self-starter, Team player, Fast Learner, Self-motivated with a results-driven approach
  • Presentable skills

 

Contact Details:

 

Interested candidates can pitch their resume at :-  hr@leenticing.com

HR Spoc :–  Ms.Vijaya Kumari

Phone No. :-  +91 95990 84028

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